_edited.jpg)
Store Policy
Terms and Conditions of Business and Delivery
Company Information:
• My Sofa is located at 8 Till Street, Coltness, Wishaw ML2 7HA. We specialize in the sale of premium refurbished and ex-display sofas.
Contact Information:
• For inquiries, please email us at info@mysofashop.co.uk or contact us by phone.
Product Description:
• The furniture displayed on our website consists of refurbished and ex-display stock. Please note that these items may show signs of wear and tear. We offer viewings at our premises, additional pictures, and videos upon request.
Return Policy:
• We offer a 7-day return period for our products. Please be aware that all returns are subject to a 20 percent handling fee due to the size and nature of the items. The products must be returned in the same condition as received. Please note that returns are not accepted for purchases made in-store. Additionally, returns are only accepted from smoke-free households for hygiene reasons. The delivery fee is non-refundable.
Warranty:
• Our warranty period is 30 days and covers the frame, springs, and electrical components of the furniture. Please note that accidental or deliberate damage, as well as damage resulting from exposure to chemicals or bio-fluids, are not covered. Other exclusions include general wear and tear, non-authorized repairs, and alterations.
Purchasing Process:
• To purchase an available item, please contact us to schedule an appointment for viewing. You can reserve an item by paying a deposit in cash or via bank transfer. Alternatively order via our website.Please note that deposits are non-refundable. As our stock is constantly changing, we recommend contacting us via email or phone to ensure the availability of desired items. Stock is sold on a first-come, first-served basis. Any sizes provided are for guidance purposes only.
Delivery Service:
• We offer a delivery service for all items through our in-house delivery company. Please inquire about the associated cost. At the time of purchase, please indicate whether you require one or two delivery personnel and specify if the delivery is to the ground floor or upstairs. Our team will gladly deliver the sofas to the designated room in your house. It is your responsibility to measure doorways and entry points to ensure no obstacles are present during delivery. To arrange delivery, our team will require the complete address, including postcode, street number, name, floor levels, phone number, and any parking restrictions. On the day of delivery, you will receive a 3-hour window for the arrival of your sofas. Please note that the provided times are a guide and may be subject to change. In the event that furniture delivery is canceled on the day due to circumstances beyond our control, we will not be liable for any associated costs, such as time off work or waiting.
Collection Procedure:
• Collection of sofas can be arranged from our premises in Wishaw strictly by appointment. Please ensure you have an appropriate vehicle for collection. If assistance is required for loading during the collection, please notify us in advance, and we will accommodate your request whenever possible. If you arrange your own courier, please provide them with our contact telephone number to ensure we receive appropriate notice prior to collection.
Please note that these terms and conditions are subject to change.
-
Introduction
We respect your privacy and are committed to protecting your personal information. This privacy policy outlines the types of personal information we collect, how we use and protect it, and your rights with regard to this information.
2.Personal Information we collect
We collect personal information that you voluntarily provide to us when you use our website or interact with us in other ways. This information may include your name, email address, phone number, and any other information you provide to us.
In addition, we may collect certain information automatically when you use our website, such as your IP address, browser type, operating system, and other usage information.
3.How We Use Your Personal Information
We use your personal information to provide you with the products or services you have requested, to communicate with you about our products and services, and to improve our website and services.
We may also use your personal information to send you promotional materials or other communications about our products and services, but you can opt out of receiving these communications at any time.
4.How We Protect Your Personal Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or use. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.
5.Your Rights
You have certain rights with respect to your personal information, including the right to access, correct, or delete your personal information. If you would like to exercise any of these rights, please contact us using the information provided below.
6.Changes to This Privacy Policy
We may update this privacy policy from time to time. If we make any material changes to this policy, we will notify you by email (if we have your email address) or by posting a notice on our website.
7.Contact Us
If you have any questions about this privacy policy or our use of your personal information, please contact us at info@mysofashop.co.uk
Payment Methods
-Debit and Credit cards (available only on the website)
-Klarna
- Bank Transfer
- Cash
​
​
Klarna FAQ page
Shop now. Pay later with Klarna.
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Here’s how it works:
Step 1
Add products to your cart and select “Klarna” when you check out
Step 2
Enter a few personal details and you’ll know instantly if you’re approved
Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.
Part 2: Payments information
​
Pay in 3
Frequently Asked Questions
The following FAQs are provided to merchants offering Klarna’s Pay in 3 to their customers. They should be made easily available on the merchant website to ensure customers understand and have access to additional information regarding this payment method.
Who is Klarna?
Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.
How does Pay in 3 work?
Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
Am I eligible for Pay in 3?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation.
Can I have multiple Pay in 3 orders at the same time?
Yes, you can. If you see Klarna Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
What does Klarna consider when reviewing my application?
Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.
Will a credit search take place?
When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
How do I make repayments to Klarna?
Klarna will take your Pay in 3 payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held byMy Sofa. All transactions take place through connections secured with the latest industry standard security protocols.
How do I know Klarna has received my payment?
Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
What happens if I don’t make a payment on time?
Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.
What happens if I don’t pay for my order?
If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.
I've received a statement, but I've not yet received my goods.
If you have not received your goods please call My Sofa to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
What happens if I cancel or return my order?
As soon as My Sofa has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at checkout.
What happens to my statement, when I have returned the goods?
Once My Sofa has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
​
Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
.
Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.